Inbox dilemma
Are you an inbox zero person, or do you have 2143 emails in your inbox? Do you delete read emails or keep them just in case?
How we manage our inboxes might be telling of our personalities and how we manage life.
Over the last few months, I started receiving email alerts from my web domain hosting service advising me that I urgently needed to delete some emails as my inbox was close to its maximum capacity. The message:
[URGENT ACTION REQUIRED] Disk Usage Notification.
However, the more I tried to delete messages, the more I received this alert. It felt like I was deleting emails, but my actions were not making any difference. Isn’t this how life often feels? You think you’re decluttering, but you’re only scratching the surface. And the more you try, the more you fail.
One day, after months of receiving these messages, I sat down and went through each unread email and large attachment. I spent time getting to the root of my storage issue and cleaned out my inbox. What a relief! Not only for having inbox space, but also for not receiving urgent commands anymore. Yet, what surprised me most was my emotional reaction to this spring clean. You may wonder why something so mundane would make me think about my own habits and of performing a good cleanup regularly – I mean, I might not be an inbox zero person. Still, a regular cleanup could make a huge difference, not only to my inbox but also to other areas of life. Just to create space, all I have to do is to regularly delete, declutter, clean up, simplify and cleanse.
Declutter stories
Having experienced the benefits of a good declutter, I became more aware of how this theme popped up in people’s lives, their relationships, their leadership roles, and their businesses.
- In a recent coaching discussion, I was reminded of the concept of decluttering when my client spoke about considering whether they should move out of their original family home after many years. We talked about the necessity of scaling down and about how painful taking such a step could be.
- A colleague who closed her practice for 18 months and moved abroad on her own told me that, on her return, she experienced a more spacious and decluttered environment.
- Over the last two weeks, I was involved in two leaders’ coaching discussions during which we reflected on how our sense of responsibility and helping others filled our plates (read inboxes) to the brim and how this was causing us to feel oversubscribed, overwhelmed, not knowing where to start or when to stop, as if we were running to stand still. One client mentioned, “I needed to hand work back to other people deliberately” and “I had to renegotiate what pulling my weight means”. The other client asked: “Where do I deliberately step away from specific roles and give work back to my team?”
Let’s simplify
At a recent workshop with a software development firm, I asked the participants if they did anything to prevent their workspace from becoming so cluttered that it stole their focus. I challenged the participants to declutter their digital and physical spaces at the office and at home, simply because the spaces that people work in speak to their senses.
Our emotional space is often oversubscribed as well. If we battle with something emotionally, it might perpetuate that feeling of not knowing where to start or of not getting anywhere. I often advise people to identify their issues and to take a pebble and leave it somewhere as if they were “letting go” of their problems. To throw their pebble in a pond or to place it somewhere – although this doesn’t always take away the burden, this action might be a small step towards “putting it down”, creating space or letting it go.
In his book, Essentialism, Greg McKeown writes about doing less but doing it better. He refers to important historical figures who probably subscribed to the idea of “less but better”, such as the Dalai Lama, Steve Jobs, Leo Tolstoy, Michael Jordan, Warren Buffett, Mother Theresa and Henry David Thoreau.
Thoreau said:
I do believe in simplicity. It is astonishing as well as sad, how many trivial affairs even the wisest thinks he must attend to in a day; so, simplify the problem of life, distinguish the necessary and the real.
… so, simplify the problem of life, distinguish the necessary and the real …
Whether you apply this theme physically or spiritually, you must try to live lighter.
For an excellent and practical guide to declutter your digital space, look at Cal Newport’s Digital Minimalism.
I am reminding myself about a few simple things:
- Our physical and emotional spaces speak to our senses – if cluttered, they steal our energy.
- I’ll do well to regularly cleanup and declutter.
- I need to reflect on my cluttered emotional space.
- If I carry too much, it will rob me of my day-to-day meaningful moments.
- I could renegotiate my responsibility, as this is a form of decluttering.
REFLECT
Where does my “inbox dilemma” resonate with you today? Is there an area or aspect in your life for which you ‘receive’ an urgent message about your ‘storage’? Is this the area where you try to delete and cleanse but only manage to scratch the surface? Is it your sense of space? Is it spiritually? Or maybe your way of work?
RESPOND
Be deliberate: Identify an emotional area or physical space that you can declutter. Throw away something. Give something that you rarely use to somebody who needs it, forgive someone, or delete a few emails.
Try this:
Take a pebble, think about how this is a symbol of something that you need or want to let go of. Now place that pebble somewhere or throw it into a pond, simulating “letting it go”.
Get cleaning!

Let me know of your creative stories or soulful ideas at andre@besoulful.co.za.
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